Client Success with Oracle NetSuite
Overview
A Singapore-based Oracle NetSuite Alliance Partner, Lancia Consult brings deep experience and expertise to empower your business. We don't just provide technical skills; we offer strategic guidance that ensures your NetSuite ERP truly serves your unique needs.
As part of Client Success, following a successful implementation, our team will continue to support your organisation with ongoing maintenance and optimisation of your NetSuite environment. Our mission is simple: to help your organisation maximise the full potential of NetSuite and its integrated systems.
Our Approach
Here's our comprehensive approach towards optimising value from your NetSuite ERP, in alignment with your needs:- Review your organisation's ERP implementation, capabilities, business needs, and goals.
- Partner with you to futureproof your organisation's digital roadmap, advising on enhancements, integrations, and optimisations.
- Deliver onsite subject matter expert (SME) training and regular drop-in sessions to enable adoption of best practices and address issues.
- Designate specific SMEs to your team to develop an authentic, trusting, and collaborative relationship while maintaining the knowledge.
How We Envision Our Client Success Journey
From onboarding to empowerment, our Client Success team is at hand to support your ERP needs, while ensuring business continuity.
Value-Added Services for Continuous Innovation
Is your NetSuite ERP truly delivering its full potential? We believe in going beyond implementation, collaborating with you to drive continuous innovation and long-term growth. Our experts assess your processes, leveraging NetSuite best practices, industry trends, and latest application updates, to deliver targeted enhancements for enhanced efficiency and sustained competitive advantage.
Our scope of value-added services includes:
- Advisory on best practices and optimisation strategies for effective use of the NetSuite application
- Integrations with external applications for seamless process and data flow
- Evaluate the maturity of business processes
- Baseline priorities and propose short-term to long-term improvements
- Work with stakeholders to strengthen the value projections of further transformation
Partnering with your IT team, we transform your NetSuite ERP platform through a comprehensive AMS scope, including:
- System maintenance and updates
- Technical support and issue resolution
- User account management
- System configuration support
- Support trend reporting and documentation
- Strategic planning for system enhancements and NetSuite upgrades
Our Wide Range of Turnkey Assets
For over a decade, we've specialised in ERP enhancement, providing ready-to-deploy modules and customisable solutions that eliminate the need for costly, from-scratch development. Our expertise extends to seamlessly integrating these assets with external systems and plugins.
